AtĀ Elvara Lumiereā¢, your satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
Due to the nature of our products (beauty, personal care, and wellness devices), we accept returns only under the following conditions:
The item must be unused, unopened, and in its original packaging
The return request must be submitted within 14 days of delivery
Proof of purchase is required
For hygiene and safety reasons, we do not accept returns on:
Opened or used serums, gummies, or topical products
Opened or used beauty devices (LED masks, air stylers, massagers)
Digital or promotional items
Clearance or final sale items
Used or damaged products not due to our error
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
Your order number
Clear photos or video of the issue
We will gladly provide a replacement or refund at no additional cost.
Once approved:
Refunds are processed to the original payment method
Please allow 5ā10 business days for your bank or card provider to reflect the refund
Shipping costs are non-refundable unless the return is due to our error.
Email us at [Elvaralumierehelp@gmail.com] with your order number and reason for return.
